Refund policy

Returns & Refunds Policy

At STITIOUS Lifestyle Co., we strive to ensure every order meets our quality standards. Please review our policy below before making a purchase.

Standard Products

Standard products are items sold without any personalization or custom modifications.

Returns

We accept return requests for standard products within 7 days of delivery, provided that:

  • The item is unused and unworn.
  • The item is in its original condition.
  • The item is returned in its original packaging where possible.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Once the returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Customized & Personalized Products

Customized, personalized, or made-to-order products are produced specifically according to the customer's selections and specifications.

Examples include:

  • Products featuring custom names, text, dates, photographs, or artwork.
  • Personalized apparel, mugs, posters, phone cases, or other made-to-order items.
  • Any product marked as "Personalized" or "Customized" on the product page.

Returns & Refunds

We do not accept returns, exchanges, or refunds for customized or personalized products due to:

  • Change of mind
  • Incorrect information provided by the customer
  • Customer-selected sizing issues
  • Customer-selected colors or design choices
  • Personal preference after delivery

Please review all customization details carefully before placing your order.

Damaged, Defective, or Incorrect Orders

If any product arrives:

  • Damaged during transit
  • Defective
  • Misprinted
  • Incorrect compared to the order placed

Please contact us within 7 days of delivery with:

  • Your order number
  • Clear photographs showing the issue

After review, we may offer:

  • A replacement product
  • A full refund
  • A partial refund

at our discretion.

Shipping Delays

Estimated delivery times are provided for reference only.

Refunds will not be issued solely due to shipping delays caused by:

  • Courier service disruptions
  • Customs processing
  • Weather conditions
  • Public holidays
  • Circumstances beyond our control

Print Variations

Minor variations in color, print placement, scale, and appearance may occur due to different printing processes, screen settings, and manufacturing methods. Such variations are not considered defects and do not qualify for refunds or replacements.

Contact Us

For any questions regarding returns or refunds, please contact our support team at:

nabhyakapoor.27@gmail.com